Black Sheep Performance – Privacy Policy

Black Sheep Performance ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (trainbsp.com), use our member portal, visit our facility, or interact with our digital marketing campaigns.

1. Information We Collect

We collect information that you voluntarily provide to us when you inquire about our services, sign up for a membership, or book a training session. This includes:

  • Contact Data: Name, email address, phone number, and physical address.

  • Profile & Health Data: Fitness goals, training preferences, and any waivers or athletic profile details you choose to share.

  • Financial Data: Payment information required to process memberships or merchandise (processed securely via our designated payment processors).

  • Usage & Facility Data: When you visit our facility, we automatically log access times (via key fobs or check-ins) and utilize video surveillance data strictly for the safety and security of our members and staff.

2. How We Use Your Information

We use the data we collect to operate our facility and deliver a premium training experience, specifically to:

  • Process memberships, schedule training sessions, and manage your account.

  • Maintain your member profile in our gym management software (GymMaster).

  • Communicate with you via email or text message regarding your account, schedule changes, facility announcements, or promotional offers.

  • Improve our facility operations and optimize our digital marketing and advertising campaigns on platforms like Meta (Facebook and Instagram) and Google.

3. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share data with trusted service providers essential to running our business, including:

  • GymMaster: Our CRM software used for member profiles, billing, facility access, and scheduling.

  • Communication & Marketing Platforms: Tools used to send text alerts, emails, or track advertising effectiveness safely and securely.

  • Legal Requirements: We may disclose data if required by law, to enforce our terms of service, or to protect the safety and security of our facility and members.

4. Text Message (SMS) Communications

By providing your phone number, you agree to receive text messages from Black Sheep Performance regarding your account, training schedule, or facility updates. Message and data rates may apply. You can opt out of SMS communications at any time by replying "STOP".

5. Your Rights & Opting Out

You have the right to review, update, or request the deletion of your personal data. You can also opt out of marketing emails by clicking the "Unsubscribe" link in any email we send. To make a data-related request, please contact us directly.

6. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

  • Black Sheep Performance

  • Address: 10888 Kenwood Rd, Blue Ash, OH 45242

  • Email: info.trainbsp@gmail.com